-Sign up for utilities online: Online Request for Service
-Sign up for utilities in a downloadable form: Utility Sign Up Form
*A new resident to Grimes or a resident moving from one location to another must fill out a Utility Sign Up Form to request service at an address on a specific date. Residential renters are asked to come into City Hall with a valid driver's license and a $100 security deposit.
Please report any problems with online form to firstname.lastname@example.org
Paperless billing (e-mail) is an option and may be requested at any time.
To sign up for paperless billing email: email@example.com
Be sure to include the e-mail address you would like to use and service address.
Unless otherwise specified, we will discontinue your paper bill upon signing up for electronic billing.
Automatic Withdraw from checking account (ACH)
Check or money order mailed in (101 NE Harvey Street, Grimes, Iowa 50111
In-person at City Hall Monday-Friday 8 a.m.-5 p.m.(cash, check, money orders, and credit cards are accepted)
By Phone (to pay by phone with a credit card, call 877.690.3729 and enter jurisdiction code 2512
Drop Box (located in front of City Hall for after business hours and weekends)
Setting up Automatic Payments
- Sure-Pay Authorization Form
If you would like to have your water bill automatically deducted from your checking account each month, please fill out the Sure-Pay Authorization Form and return it to City Hall along with a VOIDED blank check.
Utility accounts are delinquent if payment is not received by the 20th of each month. A 1.5% penalty is added to each delinquent bill. Reminder notices will be mailed to all delinquent accounts within 7 working days after the bill becomes delinquent. Disconnect notices will be sent six days after the date that the reminder notice is sent. Such notices will be sent by regular mail and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance. The total bill, plus a $5.00 service charge for the expenses connected with the disconnect notice must be paid within five working days of the date of the disconnect notice or service will be terminated per order of the superintendent. If a resident receives two disconnect notices within one year, a one time additional deposit of $100 is required. Once the disconnect order is issued, there is a $25.00 fee added to the balance due. If service has to be restored between 3 p.m. and 5 p.m. an additional $25.00 is required. For the safety of our residents and employees, no reconnections will be done after 5 p.m. Payments made after 5 p.m. will be restored the next working day.
From the Grimes Code of Ordinances CH 92:
92.07 LIEN EXEMPTION. The lien for nonpayment shall not apply to residential rental properties where water service is separately metered and the charges thereof are paid directly by the tenant, providing the landlord has given written notice to the Clerk that the tenant is liable for the charges and a deposit not exceeding the usual cost of ninety (90) days of water service is paid to the City. The landlord’s written notice shall contain the name of the tenant responsible for charges, the address of occupancy and the date of occupancy. A change in tenant shall require a new written notice and deposit. When the tenant moves from the rental property, the Clerk shall refund the deposit if the water service charges are paid in full and the lien exemption shall be lifted from the rental property.
Landlord Utility Lien Exemption Form (PDF)
Landlord Exemption Letter (PDF)
||$8.87 per 1,000 gallons
||$6.65 per 1,000 gallons
|Garbage and Recycling
||$10.68 per month
||$1.62 per month (standard house meters)
Grimes Annual Report for NPDES MS4 Permit (PDF) -
Period Covered: January 1, 2015 through December 31, 2019.
Stormwater Utility Fee
In order to comply with NPDES (National Pollution Discharge Elimination System) MS4 (Municipal Separate Storm Sewer System) permit requirements, the City must develop water quality regulations, storm water quality monitoring with outfall inspection and sampling, storm water programs, ordinances, master planning, watershed management, education, and public outreach.
Why is storm water management necessary?
Storm water Utility Questions & Answers (PDF)
Storm water Fee Brochure (PDF)
|Stormwater Utility Fees
|Single Family Dwelling
||1 ERL -
||1 ERL -
||1 ERL -
|Mobile Home Dwelling
||1/2 ERL -
||1/2 ERL -
||1-40 ERL -
||$6.38 per ERL
ERL (Equivalent Residential Lot) is based on the total area for an average residential lot in the community. ERL shall be used as the basis for determining stormwater management fees. One ERL is equal to 10,000 square feet.
The number of Equivalent Residential Lots (ERL) on non-residential properties shall be calculated by reference to the Polk and Dallas County records. Stormwater fee billing will begin upon water meter installation (if applicable). The maximum number of ERL's is capped at 40.
2018 Annual Grimes Water Quality Report (PDF)
2017 Annual Grimes Water Quality Report (PDF)
2016 Annual Grimes Water Quality Report (PDF)
2015 Annual Grimes Water Quality Report (PDF)
2014 Annual Grimes Water Quality Report (PDF)
2013 Annual Grimes Water Quality Report (PDF)
2012 Annual Grimes Water Quality Report (PDF)
2011 Annual Grimes Water Quality Report (PDF)
2010 Annual Grimes Water Quality Report (PDF)
2009 Annual Grimes Water Quality Report (PDF)
2008 Annual Grimes Water Quality Report (PDF)
* Rates shown are for residential customers. There is a 1,000 gallon minimum per month. Other charges may apply. For more information contact Kay Suhr at City Hall, 986-3036.