Policies and Information

Creating an Account on our Registration Website

Please click here to visit our registration website. Once you're on the self-service website, click the three horizontal lines in the top-left corner to open the menu and find "Login". A screen will then prompt you to login with the option to create an account. After creating an account, it will ask you to verify your email. Once your email is verified you may log in at any time. 

How to Add Children Under Relationships

Once you create an account with your information and verify your account you can log in. To add children please go click on your name upper left. Go to relationships. Add a relationship and walk through the steps to get your child connected to your account.

How to Sign up for Programs

"Registration" on the left-hand side will show you all the activities that are open, closed, or upcoming to sign up for. To sign your child or yourself up, select on the program and walk through the steps to get registered. Please note you will receive a welcome email about 2 weeks prior to the start date.

How to Purchase & Reserve Your Spots in Kids Zone & Gym/Cage Rentals

Once your account has been created you will go to the left side to “Book” to open up our main calendar. You will see "Open Gym" in green, "Kids Zone" in pink, "Cage Rental" in green, and "Gym Rental" in yellow. To see if that specific date is available, hover your mouse over and it will indicate if there is a spot available. If it says 0, that day is already full. If there are spots available, click the activity you would like to book and proceed by clicking "Buy Package".

Registration Policies

What is your cancellation policy? 

Programs, activities, and special events are subject to change at any time. If cancelled, postponed or changed in location, it will be announced as soon as possible. Please check your email, Facebook, or grimesiowa.gov for updates. Grimes Parks and Recreation reserves the right to cancel a program or an activity that does not meet the minimum number of participants necessary to offer the program.

What is your program refund policy? 

Refund requests must be made at least TWO WEEKS prior to the first day of the program. A $10 nonrefundable handling fee will be deducted from the refund when an enrollee withdraws less than two weeks from start of program. What is your facility rental refund policy? No refunds will be given for cancellations or transferred to a different date. If the Grimes Community Complex closes due to weather or COVID-19, refunds will be issued within 30 days.

What are your COVID-19 protocols and policies? 

Policies will vary between programs, activities and special events. Policies for programs and activities that are led by Parks and Recreation staff, contracted staff or volunteers will be determined by staff. Participants will be notified of any protocols prior to the program or activity. Policies for special events with a larger, public gathering will be determined by local or state government officials. Attendees will be notified of protocols via social media and the City’s website.

What is your photo/video policy?

Photos/videos taken of participants and guests at programs, activities, special events and festivals may be used in promotional materials, press releases, and on the City of Grimes website and any City social media channels.