New Accounts

A new resident to Grimes or a resident moving from one location to another must fill out a utility application form to request service at an address on a specific date. Renters are asked to come into City Hall with a valid driver's license and a $100 security deposit.

Information required is name on the account, phone numbers, Social Security number, mailing address (if different from property location), and date you will be taking possession of property.

Payment Options

Payment options available are: Credit Cards, Automatic withdrawl from checking account (ACH), check or money order mailed to 101 NE Harvey ST, Grimes Iowa 50111, or cash, check and money orders are accepted from 8 am to 5 pm Monday through Friday at City Hall.

The City also provides a drop box located in front of City Hall for after hours or weekends.

Automatic Payment: If you would like to have your water bill automatically deducted from your checking account each month, please fill out  this ACH form and return it to City Hall along with a VOIDED blank check.

Delinquent Accounts

Utility accounts are delinquent if payment is not received by the 20th of each month. A 1.5% penalty is added to each delinquent bill. Reminder notices will be mailed to all delinquent accounts within 7 woking days after the bill becomes delinquent. Disconnect notices will be sent six days after the date that the reminder notice is sent. Such notices will be sent by regular mail and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance. The total bill, plus a $5.00 service charge for the expenses connected with the disconnect notice must be paid within five working days of the date of the disonnect notice or service will be terminatd per order of the superintendent. If service is discontinued there will be a turn on fee of $25 during regular working hours defined as 8am - 3pm Monday through Friday, or $50 if not during regular working hours.

Rates*
Water:	$7.23 per 1,000 gallons
Sewer:	$5.76 per 1,000 gallons
Garbage and Recycling:	$9.59 per month
Meter Rent:	$1.62 per month

	Steve Robinette Lead Operator: Plant Management Srobinette@peopleservice.com			Mark Devine Lead Operator: Distribution/Collections  Mdevine@peopleservice.com
	Ernie Vieth Water/Wastewater Operator			David Guthrie Maintenance Technician
	Joel Royer Water Treatment Plant Operator			Rob Crandell Distribution/Collections Operator

2011 Annual Grimes Water Quality Report  (PDF)
2010 Annual Grimes Water Quality Report  (PDF)
2009 Annual Grimes Water Quality Report  (PDF)
2008 Annual Grimes Water Quality Report  (PDF)
 

* Rates shown are for residential customers. There is a 1,000 gallon minimum per month. Other charges may apply. For more information contact Dave Sigler at City Hall, 986-3036.